Articles
Browse all available help articles and find the information you need.
Orders
Track your order, request changes, manage returns, or learn more about shipping and delivery.
Policies
Understand our policies around returns, warranties, cancellations, and more in one easy place.
Products
Browse our complete product catalog and find detailed information about features, specifications, and usage guides.
Orders (3 articles)
Changing Your Delivery Address
Need to update your shipping address? Here's what to do and what’s possible depending on your order status.
Order Cancellations
Need to cancel your order? Here's what happens depending on whether your order has been processed, shipped, or delivered, and what costs may apply.
Exchanging Part or All of Your Order
Need to swap an item or change your order? Whether your order is unprocessed, in transit, or already delivered, here's how we can help.
Policies (3 articles)
Shipping Information
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Updating Your Email Address
Need to change your email address? This article explains how to update the email linked to your order, whether you still have access to your original email or not.
100 Day Satisfaction Guarantee
Try it, test it, and love it or get your money back. Here's everything you need to know about our 100 Day Guarantee, including what qualifies, how to return your items, and what costs are involved.
Products (2 articles)
How to Fix the Sauna Pro/Max Tent Frame
If your Sauna Pro or Max tent frame looks bent or misaligned, do not worry. It is not broken. The frame is made from flexible steel and can easily be realigned in under a minute by gently moving the misaligned section until it snaps back into place.
How to clean the Sauna Steamer?
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