If you no longer have access to your original email or prefer to update it, we’ll need to verify your identity to protect your order information.
Option 1: You still have access to your original email
The easiest way to update your email is to contact us directly from the original email address. In your message, please let us know which new email you would like to transfer authority to.
Option 2: You no longer have access to your original email
If you can’t access your original email, we’ll need to verify your identity. Please send us the following details:
-
Order number
-
Original email address
-
Delivery address
-
Receiver name
-
Ordered products
Once these details are verified, we’ll update the email address associated with your order. The new email will then be authorised for all future communication.